Policies

Shipping:
Shipping costs are calculated at checkout based on your delivery address, the weight of your order, and the shipping speed you choose, so you will always see your exact shipping cost before you pay. We offer free economy shipping on all orders of $150 or more shipped within the USA. We currently do not offer international shipping, but our small business is working hard towards it. All orders will be shipped within 2-7 business days of an order being placed, unless otherwise notified. Once your order ships, you will receive a tracking number by email, and the carrier (USPS or UPS) will take it from there.

What if you made a mistake with your order or shipping address? No worries, just email us at ashandstoneskincare@gmail.com before your order ships out to remedy any issues.

Return policy:
We are a small business with a small team and cannot currently accommodate returns/exchanges or issue refunds with the exception of product(s) arriving damaged.

Regardless of this, we want to help you with any problem you may have. Please reach out with any issues you may have below and our team will assist you as soon as possible. Thank you for supporting our small business.

If your product was delivered damaged, please use this form to contact us and attach photos of your damaged item(s). We will remedy the situation and send you a replacement within 5 - 10 business days.